Where a site has a minor non-compliance (a score of two or two and a half) in any one section of the Site Monitor’s Report, the Scheme will write to the company contact (and, depending upon circumstances, possibly also the client), highlighting the area(s) of non-compliance requiring attention.  In some situations, the Monitor may request to re-visit the site.

Where a site has a major non-compliance (a score of one and a half or less) in any one section of the Site Monitor’s report, the Scheme will write to the company contact and may also organise a further visit by a Monitor.  This may be carried out either by the same or an alternative Monitor.

Should this further visit achieve a similar result, the Scheme will write to the company concerned at Director level to inform them of the area(s) that need to be rectified to enable the site to remain registered.  The site will be given two weeks to carry out the necessary work to meet compliance. 

A further site visit by the same or an alternative Monitor will be made to check that the site now complies with the Scheme’s Site Code of Considerate Practice. 

In the case of the company failing to deal with the problem(s) in an effective manner, or for any other reason causing the Scheme to think that the site continues to be in breach of the Code of Practice, a report of the incident(s) will be passed to the Scheme’s Chairman for his decision. 

Where the Chairman's decision is to remove the site from the Scheme, the Chairman will inform the company in writing and the client will be informed.