Survey results

surveyEarlier this year the Scheme sent out a survey to all registered companies in order to discover their thoughts on Company Registration and how it may be improved.

The survey results are in and the Scheme is pleased to share with you some of the responses below. Many of the questions required an answer of between 1 and 10, where 1 represents the lowest score possible, e.g. extremely dissatisfied, and 10 represents the highest score possible, e.g. extremely satisfied, and in most cases a comment could also be added to elaborate on an answer.

At the beginning of the survey, two questions asked how easy was it to register and if there was clear communication from the Scheme which explained what happened next. Both questions received an average rating of 8 out of 10 which is an excellent score but the Scheme will look at how both areas can be improved.

A couple of questions then revolved around the initial office visit, asking if the Monitor was informative and answered questions, and if the visit was helpful in general. They both received an average score of 9 out of 10 which is a great result and proves the initial office visit is of great benefit to newly registered companies in helping them understand the requirements of registration.

Following on from the office visit, respondents were asked if the Monitor who conducted the site visit(s) was helpful and if he or she provided useful feedback to help improve areas further. Both questions were scored 8.5 out of 10.

A question asked if the Scheme signage provided on registration provides enough information. This received an average of 8 out of 10 and was followed up by asking if there were any other products which the Scheme could consider offering. Suggestions included larger sized posters, such as A1, larger sized banners and flags.

Respondents were also asked in the survey to list some of the benefits of registration, and responses included:

"Show a commitment to being a Considerate Constructor"

"Being accredited also shows our Clients and members of the Public that Health & Safety, quality and service is important to us and addressed throughout our business."

"We have been able to improve our service to Clients and have also been able to ensure our Workforce on site is much more aware of how we as a Company are perceived and how important it is to have respect and give consideration to the neighbouring properties and communities adjoining our projects. Being accredited also shows our Clients and members of the Public that Health & Safety, quality and service is important to us and addressed throughout our business."

Finally, the Scheme asked "Would you recommend registration to other companies working in the construction industry?". Eight out of ten respondents said yes, an extremely positive indication that registration benefits the organisation and the industry.

The Scheme would like to thank all those who took the time to complete the survey. All the comments are currently being reviewed and appropriate suggestions will be considered in the future development of Company Registration.