The Scheme’s helpline number offers members of the public an opportunity to voice
queries or concerns and help constructors to effectively deal with them.
Mediating between the
industry and the public
During January – May 2015, from
the 9644 registered sites, the team
received almost 800 calls of public
complaint, with the majority of
concerns being due to dirt and
dust, parking, vehicle movements
and working hours.
The Scheme’s 0800 number, clearly
displayed on all signage, is staffed
by experienced public liaison
officers who handle complaints and
offer a mediation service to resolve
An important part of the Scheme’s
remit is allowing the public an
opportunity to voice any queries
or concerns, and work with both
parties to help agree a resolution.
This is why it is a requirement for
all registered sites, companies
and suppliers to display Scheme
signage in order to comply with the
Code of Considerate Practice.