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June 2015

Issue 37

Earlier this year the Scheme conducted its annual survey to find out whether the

image of the industry has improved over the last 12 months.

National survey reveals

perceptions of construction

The Scheme surveyed two groups

of people - those who work within

the industry (contractors and

clients) and the general public - for

their views on the Scheme and the

industry as a whole.

Over 1,000 industry professionals

and over 2,000 members of the

public took part. Participants were

asked to give their views on a scale

of 1 (lowest score) to 10 (highest

score), and survey results were

benchmarked against previous


On the up

Views from the industry

Both contractors and clients

reported better relations with

the public, with clients reporting

a significant improvement;

increasing from 8.1 (2013) to 8.8,

and contractors from 8.2 to 8.7.

The survey showed that both

industry sectors felt they

implemented better site practices

as a result of registration, with both

contractors and clients scoring this

aspect as 8.5, a marked increase

against last year’s 7.9 and 8.0


More contractors and clients

than ever before agreed that the

Scheme was of benefit to their

own company, the community

surrounding their site, the

industry in general, their clients,

environment and workforce.

Both sectors also acknowledged

the increased benefits to site

managers by being part of the

Scheme - scoring in this area

showing a marked increase against

2013 from 7.3 to 8.1 for clients and

7.2 to 7.8 for contractors.

Key areas singled out for praise by

contractors were the knowledge

of the Scheme’s Monitors and

the effective way the Scheme is

promoted to the general public.

Clients expressed increased

satisfaction in many areas including

the simplicity of understanding the

scoring process, the consistency in

Monitor’s scoring, the helpfulness

of the Scheme office team and the

cost of registration.

Comments received from the

industry included:

“As a whole, [the Scheme] sets a

benchmark and targets to achieve,

which in my view, betters the


“The Scheme helps me to run my

site a lot better.”

“I think that it can only be a

positive thing for more companies

to join the Scheme to help

promote the construction industry.”

Views from the public

One pivotal question was whether

the public’s impression of the

industry was positive or negative.

Pleasingly, this year’s responses

proved very encouraging for the

industry with an 11% increase in

responses viewing the industry

as very positive (scale 7-10)

and a drop of 5% in the lowest

levels of satisfaction (scale 1-4).

However, there is still much more

to be done - delays caused by site

traffic remained top of the list as

the most annoying aspect of the

construction industry - with 28%

citing this as their biggest issue.

The biggest leap in annoyance was

unsocial working hours increasing

from 6% in 2013 to 12% in 2014.

On a more positive note, the survey

revealed an overall increase of 3%

not being annoyed by construction

work at all.


would recommend registering

with the Scheme to others


of the public impacted by

construction in 2014