Earlier this year the Scheme conducted its annual survey to find out whether the
image of the industry has improved over the last 12 months.
National survey reveals
perceptions of construction
The Scheme surveyed two groups
of people - those who work within
the industry (contractors and
clients) and the general public - for
their views on the Scheme and the
industry as a whole.
Over 1,000 industry professionals
and over 2,000 members of the
public took part. Participants were
asked to give their views on a scale
of 1 (lowest score) to 10 (highest
score), and survey results were
benchmarked against previous
On the up
Views from the industry
Both contractors and clients
reported better relations with
the public, with clients reporting
a significant improvement;
increasing from 8.1 (2013) to 8.8,
and contractors from 8.2 to 8.7.
The survey showed that both
industry sectors felt they
implemented better site practices
as a result of registration, with both
contractors and clients scoring this
aspect as 8.5, a marked increase
against last year’s 7.9 and 8.0
More contractors and clients
than ever before agreed that the
Scheme was of benefit to their
own company, the community
surrounding their site, the
industry in general, their clients,
environment and workforce.
Both sectors also acknowledged
the increased benefits to site
managers by being part of the
Scheme - scoring in this area
showing a marked increase against
2013 from 7.3 to 8.1 for clients and
7.2 to 7.8 for contractors.
Key areas singled out for praise by
contractors were the knowledge
of the Scheme’s Monitors and
the effective way the Scheme is
promoted to the general public.
Clients expressed increased
satisfaction in many areas including
the simplicity of understanding the
scoring process, the consistency in
Monitor’s scoring, the helpfulness
of the Scheme office team and the
cost of registration.
Comments received from the
“As a whole, [the Scheme] sets a
benchmark and targets to achieve,
which in my view, betters the
“The Scheme helps me to run my
site a lot better.”
“I think that it can only be a
positive thing for more companies
to join the Scheme to help
promote the construction industry.”
Views from the public
One pivotal question was whether
the public’s impression of the
industry was positive or negative.
Pleasingly, this year’s responses
proved very encouraging for the
industry with an 11% increase in
responses viewing the industry
as very positive (scale 7-10)
and a drop of 5% in the lowest
levels of satisfaction (scale 1-4).
However, there is still much more
to be done - delays caused by site
traffic remained top of the list as
the most annoying aspect of the
construction industry - with 28%
citing this as their biggest issue.
The biggest leap in annoyance was
unsocial working hours increasing
from 6% in 2013 to 12% in 2014.
On a more positive note, the survey
revealed an overall increase of 3%
not being annoyed by construction
work at all.
would recommend registering
with the Scheme to others
of the public impacted by
construction in 2014