An established company, Norriskips
has been serving the construction
industry, local communities and
businesses throughout south and
south-east London, north Kent and
East Surrey for over 40 years.
It cemented its successful
partnership with the Scheme by
becoming a Company Partner in
January 2014, demonstrating its
consistent performance to a high
Partners meet regularly to share
best practice and develop new
ideas and initiatives.
Kieron answers a few questions
about different aspects of the
Scheme and how registration has
enhanced operations at Norriskips
How do you incorporate the
requirements of the Scheme into
your working practices?
We have always been acutely
aware of the importance of our
perception, both by customers and
the general public.
Every aspect of our appearance -
driver’s uniforms, the condition of
our vehicles and containers, plus
how we talk to and treat customers
over the telephone, are all crucial to
our ongoing success.
We are a waste management
company by trade, so being
environmentally conscious is core
to our business. We genuinely
care about our environment and
have a responsibility to future
generations to manage our waste
But it’s not just about the function
of the business, as that all falls by
the wayside if we do not focus on
the importance of valuing our staff;
comprehensive and regular training
in all departments ensures that we
deliver a high level of service at all
We have an excellent, hard-
working team and the continuous
achievements of our company are
a testimony to their efforts and
diligence. We treat our staff with
the respect that they deserve.
You became a Company Partner
with the Scheme in January 2014.
Can you explain why you did this
and the benefits this has given
Being an inaugural Company
Partner has been an honour, as
our views and opinions on the
Scheme are listened to, discussed
and actioned. It is very reassuring
to know that the Scheme takes it
members’ viewpoints seriously and
values their input.
We want to see the Scheme
continue to evolve and develop
long into the future and as a
Company Partner, we are proud
to be involved with both decision-
making and future planning.
What particular challenges
have you faced in relation to the
community, environment or the
workforce and how have you
Unfortunately there is a perception
that waste management and skip
hire companies are quite rough
around the edges, however this
is something that Norriskips and
Waste Management refuses to
We believe that all customers
deserve a high level of service
which includes immaculate driver
and vehicle appearance, coupled
with polite and courteous conduct
by all members of staff.
Perhaps there is a downside to
having our ‘head above the parapet’
in terms of clearly branded vehicles
and staff, along with CCS logos and
branding, in that we are an easy
target for complaints.
However, we take this as further
motivation to maintain the
highest standards of conduct and
appearance at all times.