Company Registration survey results
Earlier this year the Scheme sent out a survey to all registered companies in order to better understand their thoughts on Company Registration and ask if companies had any suggestions for future development.
Since 2009 when Company Registration was first introduced, hundreds of companies have registered and made a commitment to improve the image of construction. A growing number of clients and main contractors now look to see if companies are members so that they can be assured that their values match those of their own. So that Company Registration continues to offer the best possible value to its registered companies, the Scheme took the opportunity to ask for feedback and suggestions on how the service might be improved.
The survey has now been closed and the Scheme is pleased to share the results. Many of the questions required an answer of between 1 and 10, where 1 represents the lowest score possible, e.g. extremely dissatisfied, and 10 represents the highest score possible, e.g. extremely satisfied, and in most cases a comment could also be added to elaborate on an answer.
At the beginning of the survey, two questions asked how respondents found the registration process and if there was clear communication from the Scheme which explained what happened next. Both questions received an average rating of 8 out of 10 which is an excellent score, but the Scheme is looking at how both areas can be improved.
The survey then asked about the initial office visit, asking if the Monitor was informative and answered questions, and if the visit was helpful in general. They both received an average score of 9 out of 10 which is a great result and proves the initial office visit is of great benefit to newly registered companies in helping understand the requirements of registration. Comments included:
Monitor was open about the Scheme and helpful in his approach.
It was extremely helpful and the Monitor explained things in detail when answering our questions, as well as informing us what would happen next.
Any questions were answered in great detail. Very friendly and helpful.
Following on from the office visit, respondents were asked if the Monitor who conducted the site visit(s) was helpful and if he or she provided useful feedback to help improve areas further. Both questions were scored 8.5 out of 10.
The Scheme wanted to understand if the signage provided on registration provides enough information. This received an average of 8 out of 10 and was followed up by asking if there were any other products which the Scheme could consider offering. Suggestions included larger sized posters and banners, as well as flags, which the Scheme is now looking into offering to all registered companies.
Respondents were also asked in the survey to list some of the benefits of registration, and responses included:
Shows a commitment to being a Considerate Constructor.
Being accredited shows our Clients and members of the Public that Health & Safety, quality and service is important to us and addressed throughout our business.
We have been able to improve our service to Clients and have also been able to ensure our Workforce on site is much more aware of how we as a Company are perceived and how important it is to have respect and give consideration to the neighbouring properties and communities adjoining our projects.
Finally, the Scheme asked “Would you recommend registration to other companies working in the construction industry?”. Eight out of ten respondents said yes, an extremely positive indication that registration benefits the organisation and the industry.
The Scheme would like to thank all those who took the time to complete the survey. All the comments are currently being reviewed and appropriate suggestions will be considered in the future development of Company Registration.