Site Registration

Monitoring and Scoring

Important update to Monitoring Visits – Guidance Note for Considerate Constructors Scheme registered activity

The Scheme has reviewed its Covid Security Policy to align with recent and anticipated updates to government guidance, this includes our approach to monitoring visits.

On-site monitoring

With recent and anticipated changes to Covid restrictions we plan to return to on-site visits in March for most registered activities, this recognises that most of our February visits are already booked and will mostly be delivered virtually. From Tuesday 25th January new site visit bookings will be booked as on-site monitoring visits, though we will continue to offer virtual visits where required, for example where the registered activity maintains a “No Visitor” policy.

The wellbeing, health, and safety of those who work for us or are impacted by our activity is paramount. All in-person monitoring visits are subject to the Site Manager, or appropriate contact, confirming that minimum Covid-19 prevention measures are in place in line with the Site Operating guidance provided by CLC and Construct Scotland, and as a minimum provide for social distancing, sanitation, and ventilation.

Virtual monitoring

Where an on-site monitoring visit is not possible or appropriate within Covid-19 government guidance or company policy a virtual visit may still be arranged with the relevant Considerate Constructors Scheme Monitor.

Company and Supplier office visits will also return to on-site visits, however where an organisation competes the self-assessment, or restricts visitor access, monitoring will be completed via a virtual visit.



Scheme Monitors have a high level of understanding about all aspects of the UK construction industry, the challenges the industry is currently experiencing and a desire to see it improve.

Monitors’ visits assess conformance with the Code of Considerate Practice, and in addition may also identify non-conformance and improvement opportunities.

Monitors can only base their reports on what they observe at the time of the visit, so it is advisable that registered activities review the Monitors’ Checklist before the visit takes place. An optional self-assessment tool is also available to help you prepare for your visit, a link to which will be provided at registration.

Monitor’s Checklist

Scoring and reports

  • A total of 45 points available for a fully compliant site
  • 27 points is the minimum conformance score
  • A maximum for 15 points for each section (Respect the Community, Care for the Environment, Value their Workforce)
  • A maximum of additional 5 points will be available for Innovations and Best Practices.
  • A report will be shared with the site and client following a visit detailing each section score and overall performance level, as well as highlighting areas for improvement and best practices.

Monitoring Score Breakdown

Checklist ElementsAvailable PointsScoring Rules and Performance Levels
Total points against the Code of Considerate Practice


Maximum 45 points

39 – 45 = Excellent

33 – 38 = Very Good

30 – 32 = Good

27 – 29 = Conforming

Total for each Code headed section (Community, Environment, Workforce)


13 – 15 = Excellent

11 – 12 = Very Good

10 = Good

9 = Conforming

Each ‘Code headed section’ has 3 Conformance elements



Minimum score 3 points in any element
Each ‘Conformance element’ has 3 ‘how’ questions111

0 = not done/ineffective

1 = effectively addressed or not applicable

And a Conformance statement2

0 = nonconforming

1 = conforming, improvement possible

2 = sustainably/robustly conforming

In addition a total of 5 points will be made available at each Monitor visit for innovations and Best Practice Use/Submission: Successful innovation Submitted 2 points, implementation of a Best Practice 1 point.

Checklist Example


Approach to recognising Innovations and Best Practice

As part of the Considerate Constructors Scheme’s monitoring process, a registered activity can put forward initiatives they believe are exemplary and/or innovative approaches to meeting the requirements of the Code of Considerate Practice. These can be in the form of Best Practices or Innovations and, once approved, will lead to extra Collaboration points for the registered activity.

Following a review, we have updated the process for checking and approving these submissions and provided clear guidance for our registered activity and Monitors to support  an efficient process for identifying and submitting a best practice or innovation.

Best Practice and Innovation process

All registered activity can submit best practices and innovations for review by the Scheme. Successful submissions will be shared on the Best Practice Hub and will contribute to collaboration and leadership across the construction industry through content sharing and will aid in industry learning and development. Successful best practice and innovation submissions are awarded additional points which recognises the collaborative approach adopted by the registered activity.

Approved best practices and innovations can also be used as supporting evidence towards a Considerate Constructors Scheme national award submission.


Best practices and innovations are defined by the Considerate Constructors Scheme as follows:

A best practice – is considered an optimal, or optimised method, technique, or device for achieving conformance with a particular expectation of the Code of Considerate Practice.

An innovation – is considered as a new idea, device, or method for achieving conformance with the Code of Considerate Practice, either within the Sector and/or Industry.  The new idea, device or method may be completely new or a new adaptation, or new application of an existing idea, device or method applied to a different expectation.

Scoring best practice and innovation

These submissions will be reviewed at the monthly Innovation and Best Practice Review Team meeting, collaboration points will then be awarded following the approval of a submission.

Scoring a best practice
The registered activity may be awarded one point for or implements from the Best Practice Hub in a relevant project size, or where it implements its approved innovations to other sites.

Scoring an innovation
To be considered innovative and be awarded two points, the idea, device, or method must achieve improvement in performance leading to improved positive impact or legacy for the construction project, and the industry more widely.  Please note that where a registered activity maintains its innovation at the location it was originally approved for, a single collaboration point will continue to be awarded for the full period of registration.

How to submit a best practice or innovation

To obtain best practice and innovation points the registered activity is normally expected to submit their best practices and innovations for review at least two weeks prior to the Monitor’s visit.  However, a Monitor may also identify a best practice or innovation during their visit and either submit this as part of their completion of the Checklist or request that the registered activity submit this through the Self-assessment Portal.

When reviewing a submitted best practice or innovation, the Monitor will verify that the best practice and/or innovation is effectively implemented and in use by the registered activity.

For innovations, the following additional criteria will apply:

  • Our process for awarding innovation points will consider that small to medium sized organisations may be less likely to have access to the same resources as larger organisations and projects and innovation points will be awarded for initiatives relative to the scale of the registered activity. Monitors are expected to be particularly open to the possibility of innovative ideas for smaller registered activities, ensuring this is accessible and achievable for all registered activities.
  • An innovative activity will count only once towards the two points, the Monitor will need to comment on an innovation’s continued application to receive one point at subsequent visits.
  • Where a registered activity feels they have more innovations and best practices than the five available collaboration points, they must select those that they feel have the strongest chance of approval. The Monitor may assist in selecting those to be presented but the responsibility sits with the registered activity.

Please note that all best practice and innovation submissions are reviewed and verified by the Scheme’s Innovations and Best Practice Review Team, a team consisting of Scheme staff and Monitors, and will only be approved if they meet the criteria outlined above.

Awarded collaboration points will be visible on the Insights Dashboard. Collaboration points are no longer associated with the report score, and reports are issued regardless of any best practices or innovations being considered.

Report queries

Occasionally Registered Activities may have questions or comments relating to the content of their report, and/or any non-conformances or improvement opportunities. These questions may be reported by emailing to within 20 working days of the report being issued.

The Scheme will review and investigate all questions received, with the aim of responding to the registered activity within 10 working days of receipt of a question(s).

Following the investigation there are a number of possible outcomes:

  • inaccuracies in either the content or scoring are identified in the Monitor’s report, these will be amended, and the report reissued
  • the Monitor’s report is deemed to be accurate, and no amendments are needed, a written response will be provided to the Registered Activity explaining the rationale
  • in exceptional cases, the Scheme may offer a revisit and revised report with a different Monitor free of charge

If you feel improvements have been made since receiving the report that the Registered Activity wishes to be considered, the Scheme can offer a chargeable revisit.

Non-Conformance Procedure