Any supplier registered with the Scheme must comply with the basic expectations stipulated by the Code of Considerate Practice.
Should a visit be deemed non-compliant in one or more section(s) of the Code of Considerate Practice, a letter will be sent along with the Monitor’s report, to the primary contact outlining the areas of concern.
If the non-compliance identified is minor (a score of 4 or 3 in any section), supplier will be given the chance to provide evidence to show that the issues have been suitably addressed or to provide missing information from the day of the visit which may have resulted in the low score. This evidence will then be reviewed by the Monitor and the report will be amended accordingly, giving you the opportunity to increase your previous score and achieve compliance.
If the non-compliance identified is more serious (a score of 3 or 2 in any section), a further visit to the depot or place of work will be required by the Scheme Monitor to ensure that the non-compliance issues have been fully addressed in order to improve the score given.
If the non-compliance identified is major (a score of 1 in any section), an office revisit will be required to discuss the issues before proceeding any further with your registration.
If, after a second visit, non-compliance continues, a decision will be made as to whether to allow registration with the Scheme to continue.
Where registration is revoked, a letter will be issued, explaining the reason for the decision and requesting that all Scheme signage is removed with immediate effect. In this case, no refund will be given.
The Scheme will only cancel a registration as a last resort, and will work with the registered supplier to try to help resolve any issues before this stage is reached.