The monitoring process
Once a supplier is registered, their details are issued to one of the Scheme’s experienced Monitors who will call the contact to arrange a suitable time to carry out a visit to the office.
The purpose of this initial visit is for the Monitor to assess the supplier’s performance against the Scheme’s Code of Considerate Practice, and for the Monitor to offer guidance and suggestions on how to perform to a higher level.
If the Monitor is happy that the supplier is performing to at least the basic expectations of registration, the company will receive the appropriate registration material (including Scheme branded posters and vehicle stickers) along with a Certificate of Registration.
Suppliers failing to meet the basic expectations will be monitored again, once sufficient time has been allowed for non-compliance issues to be addressed.
After the initial visit, the Monitor will produce a report documenting the supplier’s performance against the Scheme’s Code of Considerate Practice and also highlighting areas where improvements could be made.
Following on from the initial visit, two additional visits will be carried out to assess the supplier’s work against the Scheme’s Code of Considerate Practice using the Supplier Registration Monitors’ Checklist.
The first visit will be to the supplier’s place of work where the Monitor will discuss their considerate efforts and produce a scored report against the Code. A second visit will then be undertaken later in the registration period where the Monitor may ask to see a delivery being made if appropriate.
The Monitor is looking at how the supplier represents itself and the industry as a whole. The Monitor will also review whether the company’s procedures are in accordance with the Scheme’s Code.
After each visit, the Monitor will produce a scored report taking into consideration the supplier’s performance, and will again offer guidance on how to further improve.
The Monitor will score the level of compliance against each of the five sections of the Scheme’s Code. The purpose of the score is to indicate how well the supplier is performing against the Code.